In July, Columbus Education Group (CEG) and RMIT University Vietnam successfully organized a training course on “Customer Service”. The course was conducted under the guidance of Mr. Trinh Thanh Thinh – a Training Expert with over 30 years of working experience in many popular corporations.
“CUSTOMER SERVICE” TRAINING PROGRAM AT RMIT INTERNATIONAL UNIVERSITY
With more than 6 years of training experience with many programs for students and staff at RMIT Vietnam, this time, Leadership Coach Trinh Thanh Thinh has the opportunity to return with a series of “Customer Service” training courses from basic to advanced for internal staff working at the school.
Training schedule:
July 16,18,19: RMIT Saigon South Campus
July 26: RMIT Hanoi Campus
CEG’s direct training schedule at RMIT University system in Ho Chi Minh City and RMIT Hanoi
In a recent training session, Mr Thinh shared his experience with the students:“When providing a service to a mass audience, you can never please everyone. A person with “Customer Service” qualities will have an additional “radar” to detect the customer’s attitude, thereby delivering an appropriate message to help change the customer’s emotions. The service you provide to others must be more special to be called valuable.”
It can be said that a person with a “Customer Service” mindset is someone with a special way of thinking and a high level of emotional intelligence when they know how to “check in” their emotions and how to touch the feelings of others. A competent person is a person with awareness, not a person with skills. A person with “Customer Service” competency is a person who is conscious of learning about “Customer Service”.
Leadership Coach Trinh Thanh Thinh shares his experience with students
In the course, expert Trinh Thanh Thinh shared a lot of his practical experiences from the first days working in the field of Hospitality Services (Restaurants – Hotels) with the students. In addition, the students also proactively shared their expectations from the training content that could help them apply it to solve the problems they are facing at work. The two-way listening and interaction created an open and exciting learning atmosphere.
Students actively interact in groups and exchange with Leadership Coach
The lecturer skillfully integrates flexible teaching content with in-class activities like Quick Quizz, group activities, and solving Case Studies sent by the students themselves to Mr. Thinh. This approach helps students develop their abilities, learn to cooperate, and reach a consensus within their groups. The lecturer accompanies and observes the discussion process, guiding students in setting their goals and applying their knowledge.
Leadership Coach directly accompanies students in group discussions
Students enthusiastically presented the group assignment content in front of the class. Members listened and asked critical questions with the spirit of contributing to help improve the assignments. This is a spirit of active learning so that students can apply their knowledge into practice.
Students present their ideas for the practice exercise in class.
In particular, before coming to the training session, the trainees experienced learning with the topic “3 TYPES OF CUSTOMERS AND SERVICE STYLES” on the online learning platform lms.ceg.com.vn built and developed by the CEG team. This is a special feature, appearing for the first time in the Offline Training course taught by Training Expert Trinh Thanh Thinh. Through this activity, the trainees have grasped basic knowledge and do not spend too much time relearning theory. This has helped the entire time in the classroom, the trainees can apply their skills more in real-life situations (Case Study) to present their views. That is also the learning method that CEG aims to improve the classroom experience and the quality after training.
Flexible classroom space creates a comfortable and cohesive atmosphere
CEG encourages students to learn knowledge online and take Case Study tests to see improvements after completing the training course. With a positive and dynamic spirit, students at RMIT Vietnam have completed well and shared real-life situations they are facing to the Coach. This activity not only brings direct benefits to students who receive answers from Leadership Coach, but it is also a diverse source of reference that CEG receives to enrich the Case Study test database.
Incentive gifts for students who complete the pre-training test well
At the end of the training program, students receive a certificate of completion from CEG. The course shows a positive change in the individual student, helping them build and enhance skills, knowledge, and expertise to improve overall work performance and promote personal career development.
Certificate of completion for students who have participated in the training program from CEG
Contact Columbus Education Group LLC today to build a series of training programs specifically for your business. With a team of leading experts and professional lecturers with in-depth knowledge in many fields and rich practical experience at large domestic and foreign enterprises. You can rest assured with flexible teaching and training methods suitable for each type of business. Contact us now!